Well, it's official. When a company behaves in an outrageously shabby way there is no-one you can ask for help. You have to swallow the shit (pardon the language but I have finally been pushed over the edge) or you have pay bills that are blatant robbery just to end the nightmare that is Pipex.
I made a detailed complaint, first to OFCOM, who directed me to OTELO. I took OTELO's advice and followed Pipex's complaint procedure as far as was possible. No joy, so I went back to OTELO. I listed my problems and the actions I had taken. Today I received their response. Not only did they not read my complaint properly - I had the address and had written - they are not going to do anything. Why was I surprised? Here is their letter:
10th January 2007
Dear Mrs Stephens
COMPLAINT ABOUT PIPEX HOMECALL LIMITED
Thank you for your on-line complaint received on 3 January 2007.
I have tried to contact you by telephone this morning but, unfortunately you were unavailable.
I understand that you had difficulty obtaining the address for the Customer Relations Team. At
this stage, I would advise you to write one last time, providing copies of your previous complaint
correspondence to the following address:
Please keep a copy of this letter and allow 10 working days to receive a response. If you are not
satisfied with the way that Pipex Homecall sort the problem out please contact Otelo
If you need any further information please contact us on 0845 050 1614 or e-mail
email@example.com quoting the above reference number.
I mailed them back telling them what I thought of their organisation. Very politely of course.
I am just so sick of all the cowboys and crooks, and feeling so powerless.